How can we help?

Account and sign-in help

• Make sure you are using the same email address and sign-in method you used when creating the account.
• If email and password sign-in fails, use Forgot password? on the login screen and open the newest reset email.
• If you signed up but cannot continue, check your inbox and spam or junk folder for the confirmation email. In WishSync, use Resend Confirmation if needed.
• Older confirmation and reset links may no longer work after a newer message is requested. Use the link in the newest email.

Partner connection help

• Confirm both people are signed in to separate WishSync accounts.
• Share the current connection code exactly as shown and have the other partner enter it on the connection screen.
• If a code is not accepted, return to the connection screen and create or share a fresh code.
• If you reconnect after disconnecting, review the choice to restore the archived shared space or start fresh before continuing.
• If either account has blocked the other, invitation acceptance and restoration remain unavailable until the person who placed the block removes it in Settings > Account.

Report or block a partner

Inside WishSync, open Partner Profile to choose Report Partner, or use Report This Content on eligible partner-visible items. Select a reason and optionally add a short explanation. Reporting does not automatically block your partner.

Use Block & Disconnect when you need to remove shared access immediately. You can later use the Unblock control in Settings. After unblocking, normal Restore Shared Space and Start Fresh choices become available again.

Delete your account

In WishSync, open Settings > Account > Delete Account and confirm the deletion. This removes your WishSync account and profile, records you own, your wishlist and its stored images, and the shared relationship space and its stored story images where applicable. Another user's independently owned private notes or gift-planning records may remain, with references to your deleted profile or relationship detached as appropriate.

If you cannot sign in to reach Settings, email support@wish-sync.com from the address associated with your account and ask for account-deletion help. We may need to verify that you control the account.

Report a beta bug

Please include:

• what you expected to happen and what happened instead;
• the steps that led to the problem;
• your device model, operating-system version, and WishSync app version;
• whether the problem happens every time; and
• a screenshot if it helps and does not expose private information.

Privacy

Learn what WishSync stores, what is shared with a connected partner, and what stays owner-only in the WishSync Privacy Policy.